Privacy Policy

Last updated: January 2026

1. Introduction

Play and Win Box ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mystery box raffle platform and services.

2. Information We Collect

2.1 Information you provide

  • Contact information such as name, email address, mailing address and phone number.
  • Account details you provide when registering for mystery box purchases.
  • Payment-related information shared with our secure payment processors when you purchase boxes.
  • Age verification information to confirm you meet the 18+ requirement.

2.2 Information collected automatically

  • Device and browser information, IP address and approximate geographic location for regulatory compliance.
  • Pages viewed, referral sources and basic usage analytics to improve our services.
  • Log data for security, fraud monitoring and compliance with gaming regulations.

3. How We Use Information

We use personal information to:

  • Operate and administer mystery box raffles, issue tickets, and conduct prize selections.
  • Contact winners and verify eligibility for prize claims.
  • Prevent fraud, ensure regulatory compliance, and maintain the integrity of our draws.
  • Respond to your enquiries and provide customer support.
  • Meet legal and regulatory obligations under Canadian gaming laws.

4. Sharing of Information

We may share information with payment processors, technical vendors, provincial gaming regulators, and professional advisors as necessary for operations and compliance. We do not sell your personal information to third parties for marketing purposes.

5. Data Security

We implement reasonable physical, technical and administrative safeguards designed to protect your personal information from unauthorized access, use, disclosure, or destruction.

6. Your Rights

Subject to applicable Canadian privacy laws, you may have rights to access, correct, or delete certain personal information we hold about you. Contact us using the information on the About page to exercise these rights.

7. Changes

We may update this policy from time to time. When we do, we will revise the "Last updated" date at the top of this page.